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2018 Professional Veterinary Team Member Certificate Program
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2018 Professional Veterinary Team Member Certificate Program

Attendee Outcomes Include: elevating client service experiences, advancing communication skills, enhancing professionalism and job performance, improving team dynamics and strengthening work ethic and pride.

 Export to Your Calendar 1/30/2018 to 1/31/2018
When: Dates vary based on registration type (Manager or Team Member)
From 8:00 am until 1:30 pm
Where: Map this event »
AZ Central Credit Union
2020 N Central Ave
Suite L150
Phoenix, Arizona  85004
United States
Presenter: Rebecca Rose, CVT
Contact: Mittie Williams
602-242-7936


Online registration is available until: 1/29/2018
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Certificate Program Overview

 

AWARD WINNING PROGRAM!

Voted 2016’s Best in the Business

by Veterinary Medical Association Executives

 

All veterinary teams will benefit from attending this innovative and engaging program in professional training, enhancing job satisfaction, client services and patient experience.

 

Program Details

 

We have designed this Certificate Program with all veterinary staff in mind. There will be manager components (12 CVPM CE hours) and staff/team member components (8 CE hours). Prior to attending sessions there are activities designed to enhance and maximize the face-to-face sessions. These required assignments are essential to understanding session content. Time spent completing assignments will earn participants additional CE credits. 

 

Managers will meet separately on Tuesday, January 30, 2018. The following day, both Managers and Team Members will meet collaboratively on Wednesday, January 31, 2018. These sessions will be followed with four monthly webcast sessions from February thru May 2018. After completion of the face-to-face and webcast sessions, participants will be invited to a Certificate Ceremony.


NEW FEATURE! Each attendee with be provided with an organized binder that contains all materials!

 

Session & Topics

Managers Sessions — January 30, 2018

4 Hours of Face-to-Face Instruction

Managing & Leading

Your Veterinary Team

Team Volley in

Accountability & Feedback

Decreasing

Team Turnover-

Hiring for the Long Haul

Foundational Team Training- Reaching Their

Highest Potential

 

Managers & Team Members Sessions — January 31, 2018

4 Hours of Face-to-Face Instruction

Professionalism-

Own It!

Veterinary Practice’s

Greatest Asset-

Its Team!

Communication-

the Key to ALL Success

Staying Power-

Tips for Overcoming

Daily Challenges

 

Monthly Webcast Sessions — February thru May 2018

4 Hours of Web-Based Instruction

February 1-28, 2018

Craft Your Personal Vision, Values & Mission

March 1-30, 2018

Extraordinary Client

Experience

April 1-30, 2018

Veterinary Team Accountability- Look in the Mirror

May 1-31, 2018

Tough Conversations Build Stronger Teams- Lessons Learned in Conflict

 

 

Presenter

 Rebecca Rose, CVT

CATALYST Veterinary Consultants, LLC

Rebecca has had an extensive and entrepreneurial career as a veterinary technician, as the president and founder of CATALYST Veterinary Practice Consultants, LLC. She has also worked in the field as a veterinary technician at a mixed-animal practice, offered veterinary technician relief services throughout the state of Colorado, and was the first paid administrator of the Colorado Association of Certified Veterinary Technicians. She facilitates classes at local, state, national and international conventions. She coordinates veterinary hospital consultations, assisting veterinary managers in designing customized programs fitting the needs of management and the veterinary team. In January of 2015, Rebecca was voted in as the National Association of Veterinary Technicians in America’s President-Elect.

 

 

Expected Outcomes

Managers

  • leading your team to excellence in client service and patient care
  • motivating staff as a part of team
  • exercises that engage     
  • instilling strong work ethic
  • advancing communication skills

Team Members

  • look forward to going to work every day
  • make your job more exciting and interesting
  • feel more appreciated
  • earn recognition for the value you bring to your team
  • be a key player on your team
  • learn how to make your voice count

 

 

Founding Sponsors

         

 

Executive Sponsors

 

 

Supporting Sponsor

 

 

 

Cancellations before 1-15-2018 will receive refunds in full. No-shows or cancellations received after 1-15-2018 will be charged the full amount.

 

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