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Certificate Program
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Professional Veterinary Team Member

Certificate Program


Designed For ALL Veterinary Staff!


 All About Program Dates & Location Mission, Vision & Values
 Online Registration  Participating Practices Testimonials


 We are planning to offer this program again in 2018!


This innovative program is the first of its kind in the state to provide all veterinary staff with professional training to enhance the client and patient experience.

Your veterinary team members will benefit from attending this innovative and engaging program in professional training, enhancing job satisfaction, client services, and patient experience.


Your VHCTAz leaders spoke and we listened! VHCTAz managers, technicians and leaders aided in creating a Certificate Program in Professionalism.


Designed to include sessions for Managers, Managers + Team Members & Virtual Learning.

Managers’ Sessions

4 Hours of Face-to-Face Instruction

Wednesday, May 17, 2017

Managing & Leading your Veterinary Team

Team Volley in Accountability & Feedback

Decreasing Team Turnover, Hiring for the Long Haul

Foundational Team Training, Reaching their Highest Potential


Managers & Team Members’ Sessions

4 Hours of Face-to-Face Instruction

Thursday, May 18, 2017

Professionalism, Own it!

Veterinary Practice’s Greatest Asset: Its Team!

Communication, the Key to ALL Success

Staying Power, Tips for Overcoming Daily Challenges


Managers & Team Members' Webcast Sessions

4 Hours of Web Instruction

June - September 2017

June 2017

Craft your Personal Vision, Values & Mission

July 2017 

Extraordinary Client Experience

August 2017 

Veterinary Team Accountability, Look in the Mirror

September 2017 

Tough Conversations Build Stronger Teams, Lessons Learned in Conflict


Managers can earn up to 16 CE hours upon completion of all Certificate Program sessions and assignments. Team Members can earn up to 10 CE hours upon completion of all Certificate Program sessions and assignments.


Each Face-to-Face Session will be offered in Phoenix at AZ Central Credit Union. Located at 2020 N. Central Ave., Suite L150 (Plaza), Phoenix, AZ 85004.


Manager and Team Member participants will have approximately 1 month to complete each Webcast Session. Webcast Sessions are on demand so you can make them fit your schedule. One Webcast Session is made available per months June thru September 2017.



"2016 Best in the Business"



by Veterinary Medical Association Executives!

CVPM qualified for 12 CE hours!









2017 Supporting Sponsors



For more information contact or 602-242-7936.



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