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2018 Professional Veterinary Team Member Certificate Program
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2018 Professional Veterinary Team Member Certificate Program

Attendee Outcomes Include: elevating client service experiences, advancing communication skills, enhancing professionalism and job performance, improving team dynamics and strengthening work ethic and pride.

1/30/2018 to 1/31/2018
When: Dates vary based on registration type (Manager or Team Member)
From 8:00 am until 1:30 pm
Where: AZ Central Credit Union
2020 N Central Ave
Suite L150
Phoenix, Arizona  85004
United States
Presenter: Rebecca Rose, CVT
Contact: Mittie Williams

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Certificate Program Overview



Voted 2016’s Best in the Business

by Veterinary Medical Association Executives


All veterinary teams will benefit from attending this innovative and engaging program in professional training, enhancing job satisfaction, client services and patient experience.


Program Details


We have designed this Certificate Program with all veterinary staff in mind. There will be manager components (12 CVPM CE hours) and staff/team member components (8 CE hours). Prior to attending sessions there are activities designed to enhance and maximize the face-to-face sessions. These required assignments are essential to understanding session content. Time spent completing assignments will earn participants additional CE credits. 


Managers will meet separately on Tuesday, January 30, 2018. The following day, both Managers and Team Members will meet collaboratively on Wednesday, January 31, 2018. These sessions will be followed with four monthly webcast sessions from February thru May 2018. After completion of the face-to-face and webcast sessions, participants will be invited to a Certificate Ceremony.

NEW FEATURE! Each attendee with be provided with an organized binder that contains all materials!


Session & Topics

Managers Sessions — January 30, 2018

4 Hours of Face-to-Face Instruction

Managing & Leading

Your Veterinary Team

Team Volley in

Accountability & Feedback


Team Turnover-

Hiring for the Long Haul

Foundational Team Training- Reaching Their

Highest Potential


Managers & Team Members Sessions — January 31, 2018

4 Hours of Face-to-Face Instruction


Own It!

Veterinary Practice’s

Greatest Asset-

Its Team!


the Key to ALL Success

Staying Power-

Tips for Overcoming

Daily Challenges


Monthly Webcast Sessions — February thru May 2018

4 Hours of Web-Based Instruction

February 1-28, 2018

Craft Your Personal Vision, Values & Mission

March 1-30, 2018

Extraordinary Client


April 1-30, 2018

Veterinary Team Accountability- Look in the Mirror

May 1-31, 2018

Tough Conversations Build Stronger Teams- Lessons Learned in Conflict




 Rebecca Rose, CVT

CATALYST Veterinary Consultants, LLC

Rebecca has had an extensive and entrepreneurial career as a veterinary technician, as the president and founder of CATALYST Veterinary Practice Consultants, LLC. She has also worked in the field as a veterinary technician at a mixed-animal practice, offered veterinary technician relief services throughout the state of Colorado, and was the first paid administrator of the Colorado Association of Certified Veterinary Technicians. She facilitates classes at local, state, national and international conventions. She coordinates veterinary hospital consultations, assisting veterinary managers in designing customized programs fitting the needs of management and the veterinary team. In January of 2015, Rebecca was voted in as the National Association of Veterinary Technicians in America’s President-Elect.



Expected Outcomes


  • leading your team to excellence in client service and patient care
  • motivating staff as a part of team
  • exercises that engage     
  • instilling strong work ethic
  • advancing communication skills

Team Members

  • look forward to going to work every day
  • make your job more exciting and interesting
  • feel more appreciated
  • earn recognition for the value you bring to your team
  • be a key player on your team
  • learn how to make your voice count



Founding Sponsors

Ames Diversified Services, LLC

AZ Pet Vet - A Family of Animal Hospitals

BARC - Baseline Animal Rehabilitation Center


K9-Games Dog Training

Veterinary Health Care Team of Arizona



Executive Sponsors


Gentle Journey 

Midwest Veterinary Supply

National Veterinary Associates

PALS - People & Animal Lovers Service

Stasis Veterinary Equipment Service

VCA Paradise Valley Emergency Animal Hospital



Supporting Sponsor

Vaporizer Sales & Service Inc.




Cancellations before 1-15-2018 will receive refunds in full. No-shows or cancellations received after 1-15-2018 will be charged the full amount.


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