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Enhancing Client Care in Your Veterinary Practice 8-14-18
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Enhancing Client Care in Your Veterinary Practice 8-14-18

When: Tuesday, August 14, 2018
From 6:00 pm until 8:00 pm
Where: AZ Central Credit Union
2020 N Central Ave
Suite L150
Phoenix, Arizona  85004
United States
Contact: Mittie Williams

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Session Details

Session Discussion: 

  • Learn the four behaviors of DISC
  • Gain a better understanding of self and others
  • Enhance client interactions based on the four behaviors of DISC
  • Learn about client perceptions
  • Sharpen your customer service skills
  • Learn about Anticipatory Customer Service


Approved for 1.5 CE hours by the Arizona Academy of Veterinary Practice (for technicians).


Kirstie Jarrad

Kirstie is an Arizona native with a love for animals and a passion for people. With years of experience on the front lines of customer service and striving to create positive and memorable client interactions, she uses her knowledge and understanding of behaviors to teach others how to deliver the very best in customer care, from basic skills to learning how to communicate in the client’s ‘language’. Serving as the Director of Client Services at Camala C. Bailey, CPA PC (CPA 4 Vets), she is certified in behavioral (CPBA), motivational (CPDFA), and emotional intelligence analysis (CPEIA).




Cancellation Policy: Cancellations before 8-1-18 will receive refunds in full. No-shows or cancellations received after 8-1-18 will be charged the full amount.

Late Registration Policy: Registrations received on or after August 9, 2018 will be charged a $20 late registration processing fee.

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