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2019 Professional Veterinary Team Member Certificate Program
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2019 Professional Veterinary Team Member Certificate Program

4/2/2019 to 4/3/2019
When: Dates vary based on registration type (Manager or Team Member)
From 8:30 am until 2:00 pm
Where: Arizona Christian University Hotel & Conference Center
15249 N 59th Ave
Glendale, Arizona  85306
United States
Presenter: Rebecca Rose, CVT
Contact: Mittie Williams

Online registration is closed.
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Certificate Program Overview



Voted 2016’s Best in the Business by Veterinary Medical Association Executives


All veterinary teams will benefit from attending this innovative and engaging program in professional training, designed to enhance job satisfaction, client services and the patient experience.


Attendee Outcomes Include:

  • elevating client service experiences
  • advancing communication skills
  • enhancing professionalism and job performance
  • improving team dynamics
  • strengthening work ethic and pride


Program Details


**NEW LOCATION** Now held at Arizona Christian University Hotel & Conference Center in Glendale.


Certificate Program has been designed with all veterinary staff in mind. There are management components (12 CVPM CE hours) and staff/team member components (8 CE hours). Prior to attending sessions there are activities designed to enhance and maximize the in-person sessions. These required assignments are essential to understanding session content. Time spent completing assignments will earn participants additional CE credits. 


Managers meet separately on Tuesday, April 2, 2019. The following day, both Managers & Team Members meet collaboratively on Wednesday, April 3, 2019. These sessions will be followed with four monthly online Webcast Sessions from May thru August 2019. After completion of the in-person and online webcast sessions, participants will be invited to a Certificate Ceremony held during the 2019 VHCTAz Team Conference's Award & Recognition Luncheon on Saturday, October 19, 2019. 

**BONUS! Each attendee receives an organized binder that contains all materials + additional resources, exercises and articles!


Session & Topics

Managers Sessions

4 Hours of In-person Instruction

 Tuesday, April 2, 2019

Managing & Leading

Your Veterinary Team

Team Volley in

Accountability & Feedback


Team Turnover-

Hiring for the Long Haul

Foundational Team Training- Reaching Their

Highest Potential


Managers & Team Members Sessions

4 Hours of In-person Instruction

 Wednesday, April 3, 2019


Own It!

Veterinary Practice’s

Greatest Asset-

Its Team!


the Key to ALL Success

Staying Power-

Tips for Overcoming

Daily Challenges


Monthly Webcast Sessions — May thru August 2019

4 Hours of Online Instruction

May 1- 31, 2019 June 1-30, 2019  July 1-31, 2019  August 1-31, 2019 

Craft Your Personal Vision, Values & Mission

Extraordinary Client Experience

Veterinary Team Accountability- Look in the Mirror

Tough Conversations Build Stronger Teams- Lessons Learned in Conflict



Expected Outcomes


  • leading your team to excellence in client service and patient care
  • motivating staff as a part of team
  • exercises that engage
  • instilling strong work ethic
  • advancing communication skills

Team Members

  • look forward to going to work every day
  • make your job more exciting and interesting
  • feel more appreciated
  • earn recognition for the value you bring to your team
  • be a key player on your team
  • learn how to make your voice count



Rebecca Rose, CVT

CATALYST Veterinary Consultants, LLC

Rebecca has had an extensive and entrepreneurial career as a veterinary technician, as the president and founder of CATALYST Veterinary Practice Consultants, LLC. She has also worked in the field as a veterinary technician at a mixed-animal practice, offered veterinary technician relief services throughout the state of Colorado, and was the first paid administrator of the Colorado Association of Certified Veterinary Technicians. She facilitates classes at local, state, national and international conventions. She coordinates veterinary hospital consultations, assisting veterinary managers in designing customized programs fitting the needs of management and the veterinary team. Rebecca presided as President of the National Association of Veterinary Technicians in America from 2015-2017.


Founding Sponsors

AZPetVet - A Family of Animal Hospitals

BARC - Baseline Animal Rehabilitation Center

Jurox Animal Health

K9-Games Dog Training

Veterinary Health Care Team of Arizona



Executive Sponsors

AZPetVet - A Family of Animal Hospitals


Gentle Journey In-Home Pet Euthanasia & Hospice Care

VCA Animal Referral and Emergency Center of Arizona

VCA McCormick Ranch Animal Hospital and Emergency Center

Veterinary Neurological Center



Cancellation Policy: Cancellations before 3-18-19 will receive refunds in full. No-shows or cancellations received on or after 3-18-19 will be charged the full amount.
Late Registration Policy: Registrations received on or after March 18, 2019 will be charged a $10 late registration processing fee.

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