Certificate Program Overview
AWARD WINNING PROGRAM!
Voted 2016’s Best in the Business
by Veterinary Medical Association Executives
All veterinary teams will benefit from attending this innovative and engaging program in professional training, enhancing job satisfaction, client services and patient experience.
We have designed this Certificate Program with all veterinary staff in mind. There will be manager components (12 CVPM CE hours) and staff/team member components (8 CE hours). Prior to attending sessions there are activities designed to enhance and maximize the face-to-face sessions. These required assignments are essential to understanding session content. Time spent completing assignments will earn participants additional CE credits.
Managers will meet separately on Wednesday, May 17, 2017. The following day, both Managers and Team Members will meet collaboratively on Thursday, May 18, 2017. These sessions will be followed with four monthly webcast sessions from June thru September 2017. After completion of the face-to-face and webcast sessions, participants will be invited to a Certificate Ceremony during VHCTAz' Annual Health Care Team Celebration held at the Phoenix Zoo's Stone House Pavilion on Wednesday, November 8, 2017 from 6:00-8:00 pm (followed by Zoo Lights).
NEW FEATURE! Each attendee with be provided with an organized binder that contains all materials!
Session & Topics
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Managers Sessions — May 17, 2017
4 Hours of Face-to-Face Instruction
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Managing & Leading
Your Veterinary Team
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Team Volley in
Accountability & Feedback
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Decreasing
Team Turnover-
Hiring for the Long Haul
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Foundational Team Training- Reaching Their
Highest Potential
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Managers & Team Members Sessions — May 18, 2017
4 Hours of Face-to-Face Instruction
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Professionalism-
Own It!
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Veterinary Practice’s
Greatest Asset-
Its Team!
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Communication-
the Key to ALL Success
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Staying Power-
Tips for Overcoming
Daily Challenges
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Monthly Webcast Sessions — June thru October 2017
4 Hours of Web-Based Instruction
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June 1-30, 2017
Craft Your Personal Vision, Values & Mission
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July 1-31, 2017
Extraordinary Client
Experience
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August 1-31, 2017
Veterinary Team Accountability- Look in the Mirror
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September 1-29, 2017
Tough Conversations Build Stronger Teams- Lessons Learned in Conflict
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Presenter
Rebecca Rose, CVT
Rebecca has had an extensive and entrepreneurial career as a veterinary technician, as the president and founder of CATALYST Veterinary Practice Consultants, LLC. She has also worked in the field as a veterinary technician at a mixed-animal practice, offered veterinary technician relief services throughout the state of Colorado, and was the first paid administrator of the Colorado Association of Certified Veterinary Technicians. She facilitates classes at local, state, national and international conventions. She coordinates veterinary hospital consultations, assisting veterinary managers in designing customized programs fitting the needs of management and the veterinary team. In January of 2015, Rebecca was voted in as the National Association of Veterinary Technicians in America’s President-Elect.
Expected Outcomes
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Managers
- leading your team to excellence in client service and patient care
- motivating staff as a part of team
- exercises that engage
- instilling strong work ethic
- advancing communication skills
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Team Members
- look forward to going to work every day
- make your job more exciting and interesting
- feel more appreciated
- earn recognition for the value you bring to your team
- be a key player on your team
- learn how to make your voice count
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Founding Sponsors
Executive Sponsors
Cancellations before 5-2-2017 will receive refunds in full. No-shows or cancellations received after 5-2-2017 will be charged the full amount.
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